Customer care
At Humble we believe great service should feel as natural as warm and inviting light. Our cordless lamps are built to last and ease of use, designed to withstand daily hospitality and home environments. If you ever need wireless lighting support or have a question about repairs, our customer service team is here to assist you.
Shipping, Returns & Warranty
Which shipping methods are available?
We ship with DHL, PostNL and DPD to provide reliable delivery across Europe.
Do you ship internationally and are there extra costs?
Yes, we ship internationally within the EU. Within the Benelux shipping is free from €40 and within the rest of the EU shipping is free from €140. If your country is not listed but you live in an EU or EEA member state please contact us.
Benelux
- Shipping costs: €6.50
- Free shipping from: €40
- Delivery time: 1–2 business days
Austria, Germany, France, Ireland
- Shipping costs: €8.50
- Free shipping from: €140
- Delivery time: 3–5 business days
Denmark, Italy, Sweden
- Shipping costs: €10.50
- Free shipping from: €140
- Delivery time: 3–7 business days
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain
- Shipping costs: €16.50
- Free shipping from: €140
- Delivery time: 5–9 business days
How fast will my order be shipped?
Orders placed before 15:00 CET on a business day are shipped the same day. In the Benelux this usually means next-day delivery. In other EU countries delivery can take up to 9 business days.
Link to your shipping policy.
How do I place an order?
Click on ‘Shop’ in the top navigation, select your lamp and add it to the cart. Follow the checkout steps to complete your purchase.
Can I change my order after placing it?
You can change your cart before completing the checkout. After payment please contact customer service as soon as possible to adjust your order.
Do I need an account to place an order?
No, you can order without creating an account. Simply fill in your details during checkout.
How do I return a product?
You can return your product free of charge within 14 days of delivery. Notify us at info@humblelights.com and use our returns portal create your return. Please make sure the product is in original condition.
Which payment methods do you accept?
We accept iDEAL, PayPal, Klarna, Apple Pay, Visa and Mastercard.
How long is the warranty period?
All Humble lamps come with a 2-year warranty from the date of purchase.
Where can I file a warranty claim?
Email info@humblelights.com with your order number, a short description of the issue, and photos if possible. Our service team will handle the process.
What does the warranty cover?
Our warranty covers manufacturing defects and technical faults under normal use. Damage caused by misuse, drops, water exposure or modifications is not covered.
How do I return a product?
You can return your product free of charge within 14 days of delivery. Notify us at info@humblelights.com and use our Returnista portal [link] to create your return. Please make sure the product is in original condition.
Link to your returns policy.
Spare parts
At Humble we offer spare parts for almost every component of our cordless lights. From PCBA and LED modules to shades and batteries nearly everything can be replaced to keep your light in use for years. Because each model has its own unique parts, we recommend contacting our customer care team to find the right fit. One part you may need to replace over time is the battery, as all batteries naturally lose capacity. You can order a replacement battery directly through the link below.
Instruction videos
Most common issues with Humble cordless lights are easy to fix with just a screwdriver and our short instruction videos. These simple guides make cordless light troubleshooting quick and stress free so your light can shine again in no time. We believe every Humble light should last for years and with these small steps you can keep yours shining bright.
Brand Assets
Our brand assets portal gives you access to everything you need to work with Humble. You will find spec sheets, product manuals, step by step instruction videos, marketing materials, project photography, product images, brand videos and more. To make sure all content is consistent and up to date the portal is password protected. You can request access through our customer service team.
Frequently Asked Questions
A fully charged Humble cordless light lasts up to 140 hours depending on the brightness setting you choose. Use the highest mode for bright task lighting or switch to a lower mode for long lasting ambient light.
Yes, all Humble lights are suitable for indoor and outdoor use in conditions such as terraces or patios. All models include an IP65 rating that protects them against splashes and dust.
Every Humble light is dimmable and comes with at least three light settings. Some models also include a boost mode that adds extra light to dining and hospitality environments.
The rechargeable lithium-ion battery in a Humble light is designed to last for years of daily use. Like all rechargeable batteries the capacity decreases gradually over time. When that happens you can order a replacement battery directly from us.
To keep your battery healthy for as long as possible, charge it regularly, avoid extreme temperatures, and always use a Humble charger or a high-quality adapter of at least 10 watts. With proper care your Humble light will last for hundreds of charge cycles.
All Humble lights use high-quality lithium-ion (Li-ion) batteries. These are safe, rechargeable and replaceable, so your light can shine for many years.
Yes, Humble offers spare parts for almost every component including batteries, LED modules, PCBA boards and shades. Because each model has its own unique parts it is best to contact our customer care team to make sure you order the correct spare part. Batteries can be ordered directly via our website.
If your light is damaged, please contact our customer service team. Many issues can be solved with a simple screwdriver and our instruction videos. For more complex problems we will help you with repair options or warranty replacement.
Wipe your Humble light with a soft, dry or slightly damp microfiber cloth. Do not use aggressive cleaning products. Thanks to durable materials and replaceable parts, your light will remain beautiful and functional for years.
Use an adapter of at least 10 watts such as a tablet charger. This ensures that your light charges quickly and safely.
Humble One uses a low-voltage E27 LED bulb. These bulbs are available on our website and in most lighting stores. Always use low-voltage LED bulbs for safety reasons.
You can find step-by-step instruction videos, product manuals and troubleshooting guides in our online brand assets portal. These make small repairs quick and easy.
Our brand assets portal includes lookbooks, technical spec sheets, product manuals, instruction videos, marketing materials, project photography, product images, brand videos and more. The portal is password protected. You can request access from our customer service team.
Koivistokade 74
1013 BB Amsterdam
The Netherlands
info@humblelights.com