FAQ

Need help?

Shipping

What shipping methods are available?

We ship with DPD, PostNL and DHL, depending on the destination. They will make sure your order will arrive safely at your preferred address.

Do you ship internationally? And do I pay extra for it? 

Yes, we do ship internationally. We ship to all countries as listed below. And yes, we do charge extra shipping cost for most countries outside of The Benelux.

CountryShipping costsFree shipping from.
Benelux€ 8 € 40
Austria, Germany, France, Ireland€ 10 € 140
Denmark, Italy, Sweden€ 12,5€ 140
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia & Spain€ 20 € 140

Note: until further notice we don’t ship to the UK.

Payment

What payment methods are accepted?

We accept payments via: Ideal, PayPal, Apple Pay & Credit card (Visa & Mastercard).

Warranty

How long is the warranty period?

We offer a 2-year warranty, you can find our warranty policy here. If you have any questions about the warranty of your product, please contact us at: [email protected].

Orders & Returns

How do I place an order?

You can place your order by clicking on the ‘shop’ link in the top header. Then select your preferred item and click on ‘add to chart’ to place your order.

How can I change my order?

After check-out you can change your order by clicking on the ‘cart’ link on the top-right hand side of the website. After you clicked on ‘place order’ you will be guided to your bank page for payment.

Do I need an account to place an order?

No, you don’t. You can fill-in all your information when placing your order.

How can I return a product?

Yes, you can. You can find your ‘right of withdrawal’ here.

Good to know…

Prices

All prices are in euros, including 21% (Dutch) VAT

Payments

Payments to our web-shop for Humble orders will be processed before delivery.

Contact:

For additional questions about shipping, please contact us at: [email protected]